Call Center - Customer Service Representative

Call Center - Customer Service Representative

Salary: $18 - $23/hour + weekly bonus

Work Schedule:

Some flexibility may be available; however, candidates must be available for at least one weekend shift.

Are you looking to jump into a dynamic, innovative, and growing career opportunity? CJS offers you a small business feel, but a large business size, growth with stability. And if you're the kind of person who likes to assist customers by providing solutions, then CJS could be a perfect fit to grow your career. We're looking for Customer Service Professionals for our Dayton, OH office. This role is for people who want to provide our Maintenance Agreement Members and potential new customers with the excellent customer service they want and deserve. Join our team to deliver personalized service that demonstrates the value of being serviced by CJS. If you desire a career with plenty of opportunities, let's talk.

Qualifications & Skills:

• Must have 2+ years of CSR experience
• Call Center experience 1+ years
• Service Titan or home services industry experience (not necessary but a plus)
• Proficiency with computers, especially software applications including MS Word, email, and CMS is a plus
• Engage in active listening, confirm or clarify information, and manage and provide solutions
• Exceptional interpersonal and rapport-building skills
• Strong written and verbal communication
• Strong time management, organizational skills, and decision-making skills
• Detail-oriented, consistent, adaptable, and accountable
• Proficiency in problem analysis and problem solving
• Ability to multitask
• Strong attendance
• Build lasting relationships with customers and other call center team members

Benefits:

At CJS, we pride ourselves in development and we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Along with ongoing training and unmatched rewards, like full benefits and a 401k match, CJS seeks to provide a workplace where everyone can be their authentic self. Through CJS’s competitive salary and benefits, you will feel valued daily.

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• Ongoing training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)